NO REFUNDS, NO EXCEPTIONS!
We do not accept ANY REFUNDS at all but do provide exchanges on certain items as long as garments are unworn, undamaged, unwashed and unaltered in any way. (Please see the exchanges section below for more information on exchanges)
The following items cannot be returned or exchanged: Sale category items, accessories, bags, clutches, swimwear (ALL SWIMWEAR IS FINAL SALE), or bodysuits. These said items are non-returnable and non-exchangeable.
WE ONLY ACCEPT EXCHANGES!
*All garments should be returned to us in their original condition, tags must be attached to the garment, unworn and unwashed. Items that have been damaged, altered, worn, washed, or dry cleaned will not be accepted and will be sent back to the customer.
*Please ensure that you are not wearing any make up, perfume, deodorant, or body lotion when trying on the garment.
*We strongly recommend you email us at firstname.lastname@example.org, regarding your exchange within 7 days from the day you received your package. After the 7th day the item is considered FINAL SALE.
*Please write your order # on the outside of the package for eligible exchanges only.
*All returns are exchanges via store credit in the form of a Intertwine Collection Discount Code.
**Please Note: All original shipping fees are non-refundable. Return shipping costs are the customer’s responsibility. In addition, we cannot refund duties, taxes, or shipping charges.
RETURNS FOR STORE CREDIT MUST MEET THESE REQUIREMENTS:
1. Merchandise must be unworn and unwashed. We cannot accept returns of items that have been damaged, worn, soiled, and without clothing tags. Items must be in a condition suitable for resale.
2. Merchandise must have all tags, including any hang-tags attached.
Any merchandise marked “Final Sale” cannot be returned
***Non-returnable merchandise include: sale products, formal dresses, bodysuits and accessories.
3. We reserve the right to refuse any exchange that does not meet our requirements including any signs of wear, the smell of fragrances and smoke.
4. Customer is responsible for shipping fees to send the order back to IntertwineCollection.com.
5. Shipping fees are non refundable.
6. Intertwine Collection diligently inspects all items before shipping; therefore, damaged merchandise is unlikely. Any returned items will be inspected for signs of wear or smoke, and in the event that the item does not match the original condition, the buyer will not receive a store credit.
EXCHANGE/RETURN PROCESSING TIME:
When returned packages arrive at our facilities, it usually takes us anywhere from 5-7 business days to process your exchange. We understand it’s very important for our customers to get their exchanges processed as soon as possible. However, your return will be used a store credit with a discount code. Once your exchange has been processed, you’ll be mailed back your exchange item out as soon as possible. You will be notified via email once your return has been processed.
*Intertwine Collection does not provide pre-paid return labels; you will be responsible for covering the shipping costs to return.
*Please note; we do not manually input addresses. Shipping addresses are exported from one database to another. Please insure shipping address is correct upon receiving tracking information.
*If a address error is made. Please email IC within 8 hours of conformation email. Once orders are processed for shipment. No changed can be made.
*If your order is returned back to us and you choose not to pay your reshipment fee a refund will not be processed.
*You will be contacted via email when your rerouted package is delivered and processed into a warehouse.
CONTACT US FOR ANY QUESTIONS OR CONCERNS!
Monday through Friday: 11am-6pm PST
Our toll-free telephone number is: 844.442.2223.